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Easter Maintenance & Emergencies

IN CASE OF EMERGENCY:

  • In the event of a gas leak please call National Grid on 0800 111 999.
  • Should you have a total loss of power please contact UK Power Networks on 0800 028 0247.
  • Should your water supply be interrupted please call Thames Water on 0800 714 614.
  • If your property has had a break in contact the Police. They will record the crime number for insurance purposes.

If Findlay are the managing agents for your property and you have a genuine out of hours emergency, please contact our out of hours contractors on 07759 954 934.

Our office hours are Mon – Fri 09.30 – 17.30, Sat 09.30 -17.00

Please note only the below issues are classed as an emergency:

– Blocked or totally unusable WC if only one in property
– Breakdown of property security
– Heating system breakdown during cold weather
– No hot water supply
– Flooding or serious water penetration

If our out of hours contractors are contacted for any other issues that are not on the above list, they will not be able to assist you. If they attend and the issue is not classed as an emergency you will be liable for the cost of the call out.

If you have any questions or concerns at all, please get in touch via email.

MANAGEMENT CONTACT DETAILS OVER CHRISTMAS & NEW YEAR

We will be closing for the Christmas holidays on Friday 21st December 2018 at 3pm and will re-open on Wednesday 2nd January 2019 at 10.30am.

If you have a maintenance issue please check this page.

EMERGENCIES

PLEASE NOTE: The contractors below are only for use by Findlay Property managed tenancies and the common areas / issues of findlay managed Blocks. For Let Only tenants you will need to contact your Landlord directly. Please ensure you have followed all advice on this page relating to your problem before calling the emergency contractor or you may be liable for the cost.

If you have a problem with your locks, windows or a security issue please call our Locksmith on 07533 323 860.

If you have a problem with your heating or hot water please call our emergency contractor WeFixNow on 020 3394 0980. Please use the password FIND456 when booking the service. If WeFixNow are unable to assist you please call Aspect Maintenance on 0844 273 4952.

Our definition of an emergency is as follows:

  1. Broken entry or security issue
  2. Gas Leak (Following call to gas provider)
  3. No heat or Hot water
  4. Leak causing damage to the property from pipe, roof or window
  5. Complete electrical failure
  6. Smell from electrical socket indicating heat or burning

Useful Phone Numbers:
National Grid – 0800 111 999
Thames Water – 0845 9200 800
British Gas – 0845 600 6113
N Power – 0800 632 632
E.on – 0845 3033020

Tenant Responsibilities
In addition to a landlord having responsibilities throughout the course of a tenancy, there are also responsibilities on you, the tenant(s). As a tenant in a rented property, you are expected to act in a ‘tenant-like manner’ and in doing so carry out duties in and around the property that are reasonably expected of you.

IMPORTANT: You may be liable for the call out/emergency call out charge if you have not followed the advice on this page.

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