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At a glance – what does the Renters’ Rights Act do?

• Removes fixed-term tenancies and abolishes section 21 evictions
• Allows tenants to appeal excessive above-market rents
• Introduces a new Private Rented Sector Landlord Ombudsman
• Creates a Private Rented Sector Database
• Gives tenants strengthened rights to request a pet in the property
• Applies the Decent Homes Standard and ‘Awaab’s Law’ to the private rented sector
• Makes it illegal for landlords and agents to discriminate against prospective tenants in
receipt of benefits or with children
• Prohibits landlords and agents from asking for or accepting offers above the advertised
rent
• Strengthens local authority enforcement

Christmas & New Year Emergencies

We will be closing for the Christmas holidays on Tuesday 23rd December at 5pm and will re-open on Friday 2nd January 2026 at 9.30am.

If you have a maintenance issue please check this page.

EMERGENCIES

Important! Our definition of an emergency is as follows:

– Broken entry or security issue

– Gas Leak (following call to gas provider)

– No heat or hot water

– Leak causing damage to the property from pipe, roof or window that is not from an adjacent property or the common parts. If the leak is from an adjacent property or the common parts you will need to contact your neighbour or the building manager.

– Complete electrical failure

– Smell from electrical socket indicating heat or burning

Useful Phone Numbers:
National Grid – 0800 111 999
Thames Water – 0845 9200 800
British Gas – 0845 600 6113
N Power – 0800 632 632
E.on – 0845 3033020

PLEASE NOTE: The contractors below are only for use by Findlay managed tenancies and the common areas / issues of Findlay managed Blocks.

For ‘Let Only’ tenants you will need to contact your Landlord directly.

Please ensure you have followed all advice on this page relating to your problem before calling the emergency contractor or you may be liable for the cost.

If you have a maintenance issue which is not an emergency please email [email protected]

LOCKS & SECURITY

If you have a problem with your locks, windows or a security issue please call our Locksmith Steve on 07533 323 680. If you cannot connect with Steve please call / SMS Marius on 07465 474755.

ELECTRICS

If you have an electrical emergency please call / SMS Marius on 07465 474755.

GAS & PLUMBING

If you have an Gas / Plumbing emergency please call / SMS Paul on 07748 653 516.

If you cannot get through to any of the above please call / SMS Marius on 07465 474755..

Tenant Responsibilities
In addition to a landlord having responsibilities throughout the course of a tenancy, there are also responsibilities on you, the tenant(s). As a tenant in a rented property, you are expected to act in a ‘tenant-like manner’ and in doing so carry out duties in and around the property that are reasonably expected of you.

IMPORTANT: You may be liable for the call out/emergency call out charge if you have not followed the advice on these pages.

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Renters’ Rights Act – All You Need To Know

The Renters’ Rights Act 2025 will come into force on 1 May 2026. The Ministry for Housing, Communities and Local Government has published guidance and an implementation Roadmap setting out three phases:

1. 1st May 2026 – tenancy reform measures, including:

– Periodic tenancies

– Section 21 abolished

– Cap on rent in advance

– Anti-discrimination measures

– Ban on rental bidding

– Annual rent increases via section 13 notices

– Tenant’s rights to request a pet

2. Introduction of the Landlord Ombudsman requirements and the rollout of the new PRS Database from late 2026.
3. Implementation of the Decent Homes Standard and Awaab’s Law (timing to be confirmed, with consultation expected in either 2035 or 2037).

Lovely London Fields

To Let! Take a video tour of this two bed / two bath apartment with a balcony located within a gated residential development right in front of London Fields park. Click here for the full listing…