Blog

Easter Maintenance & Emergencies

15/04/2025

IN CASE OF EMERGENCY OVER EASTER:

In the event of a gas leak please call National Grid on 0800 111 999.
Should you have a total loss of power please contact UK Power Networks on 0800 028 0247.
Should your water supply be interrupted please call Thames Water on 0800 714 614.
If your property has had a break in contact the Police. They will record the crime number for insurance purposes.

If Findlay are the managing agents for your property and you have a genuine out of hours emergency please try to troubleshoot from our tenant area, if you still require assistance please contact our out-of-hours contractor on 07465474755 by SMS or WhatsApp.

Please note only the below issues are classed as an emergency:

– Blocked or totally unusable WC (if only one in property)
– Breakdown of property security
– Heating system breakdown during cold weather
– No hot water supply
– Flooding or serious water penetration
– No electricity if all units on the consumer unit are on

If our out of hours contractors are contacted for any other issues that are not on the above list, they will not be able to assist you. If they attend and the issue is not classed as an emergency you will be liable for the cost of the call out.

If you have any questions or concerns at all, please get in touch via the management email.

Easter Maintenance & Emergencies

15/04/2025

Living near London’s Best Markets

01/04/2025

To let! Three bed maisonette within five minutes of the best markets in town – Columbia Road for flowers and Broadway Market for food. Take a video tour…

The Heart of Hip Hackney

24/03/2025

Take a video tour of this large, bright and modern two bed apartment located on a quiet, tree-lined street right in the heart of London Fields and close to Broadway Market. It consists of a large open plan living area and kitchen with built in appliances, a spacious master bedroom with an en suite bathroom, a second bedroom which could be used as a study or office and a bathroom. Click video below or check the listing here.

Haggerston Penthouse

07/03/2025

This practical, modern and well-appointed two-bedroom, two bathroom penthouse apartment is perfectly and peacefully situated between Shoreditch and Dalston. The block is set away from the main road which makes it private and quiet. There are stunning views from the large terrace.

In the interest of full transparency, the cladding on the block is scheduled to be replaced which will cause some disruption during working hours. The building management company have indicated that the works are due to start in May and likely to last 6 weeks. The landlord is willing to offer a temporary discount of 20% off the rental amount for the duration that scaffolding is in place on the building.

Take a video tour

Hackney’s Georgian Gem

18/02/2025

To Let! A characterful one double bedroom flat located on the raised ground floor in a beautiful semi-detached Grade II listed Georgian house on tree-lined Sutton Place which has been home to the likes of Colin Firth. Take the video tour below…

King’s Cross: Cooler than Shoreditch

10/02/2025

To Rent! A characterful and freshly refurbished one bedroom ground floor apartment, situated in a quiet gated development with a communal outdoor area and access to Regent’s Canal. Take a video tour below…

Georgian Splendour in Whitechapel

02/01/2025

To Let! A beautifully refurbished Georgian two bed flat with a patio garden and a host of characterful original features. Take a video tour…

CHRISTMAS & NEW YEAR MAINTENANCE

17/12/2024

We will be closing for the Christmas holidays on Friday 20th December at 5pm and will re-open on Thursday 2nd January 2025 at 9.30am.

If you have a maintenance issue please check this page.

EMERGENCIES

PLEASE NOTE: The contractors below are only for use by Findlay managed tenancies and the common areas / issues of Findlay managed Blocks.

For ‘Let Only’ tenants you will need to contact your Landlord directly.

Please ensure you have followed all advice on this page relating to your problem before calling the emergency contractor or you may be liable for the cost.

If you have a maintenance issue which is not an emergency please email [email protected]

LOCKS & SECURITY

If you have a problem with your locks, windows or a security issue please call our Locksmith Steve on 07533 323 680. If you cannot connect with Steve please call / SMS Edgar on 07449 081 050.

ELECTRICS

If you have an electrical emergency please call / SMS Edgar on 07449 081 050.

GAS & PLUMBING

If you have an Gas / Plumbing emergency please call Miro / SMS on 07912 149 881.

If you cannot get through to any of the above please call / SMS Hector on 07940 223 707.

Our definition of an emergency is as follows:

– Broken entry or security issue

– Gas Leak (following call to gas provider)

– No heat or hot water

– Leak causing damage to the property from pipe, roof or window that is not from an adjacent property or the common parts. If the leak is from an adjacent property or the common parts you will need to contact your neighbour or the building manager.

– Complete electrical failure

– Smell from electrical socket indicating heat or burning

Useful Phone Numbers:
National Grid – 0800 111 999
Thames Water – 0845 9200 800
British Gas – 0845 600 6113
N Power – 0800 632 632
E.on – 0845 3033020

Tenant Responsibilities
In addition to a landlord having responsibilities throughout the course of a tenancy, there are also responsibilities on you, the tenant(s). As a tenant in a rented property, you are expected to act in a ‘tenant-like manner’ and in doing so carry out duties in and around the property that are reasonably expected of you.

IMPORTANT: You may be liable for the call out/emergency call out charge if you have not followed the advice on these pages.

City & Haggerston Farm Views

03/12/2024

Lying the fifth floor of the coveted Grace Allen Court on Goldsmith’s Row, this luxury one bed apartment has been finished in a thoroughly contemporary manner and has a large balcony with City views and overlooking Haggerston Park!