CHRISTMAS & NEW YEAR MAINTENANCE
We will be closing for the Christmas holidays on Friday 20th December at 5pm and will re-open on Thursday 2nd January 2025 at 9.30am.
If you have a maintenance issue please check this page.
EMERGENCIES
PLEASE NOTE: The contractors below are only for use by Findlay managed tenancies and the common areas / issues of Findlay managed Blocks.
For ‘Let Only’ tenants you will need to contact your Landlord directly.
Please ensure you have followed all advice on this page relating to your problem before calling the emergency contractor or you may be liable for the cost.
If you have a maintenance issue which is not an emergency please email [email protected]
LOCKS & SECURITY
If you have a problem with your locks, windows or a security issue please call our Locksmith Steve on 07533 323 680. If you cannot connect with Steve please call / SMS Edgar on 07449 081 050.
ELECTRICS
If you have an electrical emergency please call / SMS Edgar on 07449 081 050.
GAS & PLUMBING
If you have an Gas / Plumbing emergency please call Miro / SMS on 07912 149 881.
If you cannot get through to any of the above please call / SMS Kamen on 07759 954 834.
Our definition of an emergency is as follows:
– Broken entry or security issue
– Gas Leak (following call to gas provider)
– No heat or hot water
– Leak causing damage to the property from pipe, roof or window that is not from an adjacent property or the common parts. If the leak is from an adjacent property or the common parts you will need to contact your neighbour or the building manager.
– Complete electrical failure
– Smell from electrical socket indicating heat or burning
Useful Phone Numbers:
National Grid – 0800 111 999
Thames Water – 0845 9200 800
British Gas – 0845 600 6113
N Power – 0800 632 632
E.on – 0845 3033020
Tenant Responsibilities
In addition to a landlord having responsibilities throughout the course of a tenancy, there are also responsibilities on you, the tenant(s). As a tenant in a rented property, you are expected to act in a ‘tenant-like manner’ and in doing so carry out duties in and around the property that are reasonably expected of you.
IMPORTANT: You may be liable for the call out/emergency call out charge if you have not followed the advice on these pages.
