April 2023

Easter Maintenance Contact Details

We will be closing for Easter on Thursday 6th April at 5pm and will re-open on Tuesday 11th April at at 9.30am.

If you have a maintenance issue please check this page.

EMERGENCIES

PLEASE NOTE: The contractors below are only for use by Findlay managed tenancies and the common areas / issues of Findlay managed Blocks.

For Let Only tenants you will need to contact your Landlord directly.

Please ensure you have followed all advice on this page relating to your problem before calling the emergency contractor or you may be liable for the cost.

If you have a maintenance issue which is not an emergency please email [email protected]

If you have a problem with your locks, windows or a security issue please call our Locksmith Steve on 07533 323 680.

If you have an Electrical emergency please call 07716 562309.

If you have an Gas / Plumbing / Fabric emergency please call 07874 195465.

Our definition of an emergency is as follows:

Broken entry or security issue
Gas Leak (Following call to gas provider)
No heat or hot water
Leak causing damage to the property from pipe, roof or window
Complete electrical failure
Smell from electrical socket indicating heat or burning

Useful Phone Numbers:

National Grid – 0800 111 999
Thames Water – 0845 9200 800
British Gas – 0845 600 6113
N Power – 0800 632 632
E.on – 0845 3033020

Tenant Responsibilities

In addition to a landlord having responsibilities throughout the course of a tenancy, there are also responsibilities on you, the tenant(s). As a tenant in a rented property, you are expected to act in a ‘tenant-like manner’ and in doing so carry out duties in and around the property that are reasonably expected of you.

IMPORTANT: You may be liable for the call out/emergency call out charge if you have not followed the advice on these pages.

HAPPY EASTER!