Dec
20

MANAGEMENT CONTACT DETAILS OVER CHRISTMAS & NEW YEAR

We will be closing for the Christmas holidays on Friday 20th December 2019 at 5pm and will re-open on Friday 3rd January 2020 at 9.30am.

If you have a maintenance issue please check this page.

EMERGENCIES

PLEASE NOTE: The contractors below are only for use by Findlay Property managed tenancies and the common areas / issues of findlay managed Blocks. For Let Only tenants you will need to contact your Landlord directly. Please ensure you have followed all advice on this page relating to your problem before calling the emergency contractor or you may be liable for the cost.

If you have a problem with your locks, windows or a security issue please call our Locksmith on 07533 323 860.

If you have an out of hours emergency please call: 020 3018 0018 (Please use the password FIX-FP)

Our definition of an emergency is as follows:

  1. Broken entry or security issue
  2. Gas Leak (Following call to gas provider)
  3. No heat or hot water
  4. Leak causing damage to the property from pipe, roof or window
  5. Complete electrical failure
  6. Smell from electrical socket indicating heat or burning

Useful Phone Numbers:
National Grid – 0800 111 999
Thames Water – 0845 9200 800
British Gas – 0845 600 6113
N Power – 0800 632 632
E.on – 0845 3033020

Tenant Responsibilities
In addition to a landlord having responsibilities throughout the course of a tenancy, there are also responsibilities on you, the tenant(s). As a tenant in a rented property, you are expected to act in a ‘tenant-like manner’ and in doing so carry out duties in and around the property that are reasonably expected of you.

IMPORTANT: You may be liable for the call out/emergency call out charge if you have not followed the advice on this page.