Our office will be closed from 4PM on Friday 22nd December 2017 until Wednesday 3rd January 2018 at 10AM.
If you have a maintenance issue please check this page.
EMERGENCIES
PLEASE NOTE: The contractors below are only for use by Findlay Property managed tenancies. For Let Only tenants you will need to contact your Landlord directly. Please ensure you have followed all advice on this page relating to your problem before calling the emergency contractor or you may be liable for the cost.
If you have a problem with your heating or hot water please call our plumber on 07828 804 006. If our plumber is unavailable and you have any other type of emergency please call our emergency contractor WeFixNow on 020 3394 0980 . Please use the password FIND456 when booking the service. If WeFixNow are unable to assist you please call Aspect Maintenance on 0844 273 4952.
Our definition of an emergency is as follows:
- Broken entry or security issue
- Gas Leak (Following call to gas provider)
- No heat or Hot water
- Leak causing damage to the property from pipe, roof or window
- Complete electrical failure
- Smell from electrical socket indicating heat or burning
Useful Phone Numbers
National Grid – 0800 111 999
Thames Water – 0845 9200 800
British Gas – 0845 600 6113
N Power – 0800 632 632
E.on – 0845 3033020
Tenant Responsibilities
In addition to a landlord having responsibilities throughout the course of a tenancy, there are also responsibilities on you, the tenant(s). As a tenant in a rented property, you are expected to act in a ‘tenant-like manner’ and in doing so carry out duties in and around the property that are reasonably expected of you.
IMPORTANT: You may be liable for the call out/emergency call out charge if you have not followed the advice on this page.
