• Attempt to unblock sinks, toilets and external drains using bleach or specifically manufactured products in the event of a blockage. Note: Sanitary products, food or hairs should be disposed of correctly and not via sinks, toilets or external drains. Wet wipes in particular are a cause of blockages and should never be flushed, even if the label says they are “flushable” – keep a bin in your bathroom and only ever flush “pee, poo, or paper”.
  • If your radiators are functioning poorly or not heating as well as they did before, bleed them in order to get rid of any air that has formed in the radiator’s cells and see if this makes a difference. Watch this video to see how to bleed the radiator.
  • In most cases your boiler will not work if the pressure is to low and your radiators may not all warm up. Follow this simple guide to enable you to refill your gas combi boiler
  • In cold weather (or where it has been forecasted) and you are not going to be living at the property for an extended period, leave the heating system on a timer or a low setting in order to prevent pipes from freezing and potentially bursting. If damage is caused as a result of pipes bursting in cold weather, you may liable for the cost to make it good.
  • If you experience a leak, try to isolate where it is coming from and stop using that item. If this stops the leak, wait until office hours to report the issue.
  • If the leak is severe and you cannot isolate it, you will need to locate the stopcock to turn the water off. This can be located in the kitchen (check in the kitchen units), bathroom (check in bathroom cabinets), under the stairs or in the street. Remember, if you do not help to protect the property, you may be liable for part of the cost. You will then need to contact Findlay Property or the ‘out of hours’ emergency plumber.
  • If you have an out of hours emergency please call: 07874 195 465